FAQ ABOUT HUMAN HAIR WIGS

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A: Yes, We use the high quality raw virgin hair, with 100% real human hair, It's "Cuticles Intact"unprocessed hair, all hair cuticles in correct direction. Also you can confirm the quality of products by surveying the state of the powder after burning a handful of it. 

Our hair raw materials are not only high quality, but also absolutely meet the requirements of the Jewish religion for hair, kosher Women can use absolutely.

A:  As a manufacturer with about 20 years of experience, we have a very mature supply chain system and production system.     

Our main target market is the high-end market, so we must provide the perfect product to establish a long term cooperation relationship with our customers.  

We have a 7-day return policy, which means you have  7 days confirm the products what you receive. If having any quality problem, we will return money without any hesitations. at the same time, we have 1 year for free maintenance.

A: Please do not only compare the products by Data or Description.Products are quite different even if they are same Grade,from raw material, crafts, usage amount and length etc. good quality will be long term but not first impression, it needs to test during using. 

 A: Usually our Jewish wigs can last up to 1 to 5 years with proper care. Some of them are more than 5 years. However, there are many factors that will affect the life of wig, including its maintenance methods, frequency of use by the wearer, and the living environment in which it is warm usually. 

A： We cooperate with express companies and cover almost all countries in the world, so no matter where you are, we can express to the location you specify

Delivery time: 1-5 working days for stock wigs

                         4-8 weeks for wigs that need to produce.

A: For individual customers, we can instruct customers how to wash and care for wigs and wear wigs naturally.

For customers who sell wigs, we can help to design brand LOGO, assist in making packaging and provide market advice.

A： We accept multiple payment methods such as paypal, T/T, western union, mony gram, MIC 

If already confirmed what you want to buy, just send mail to us via info@qshairwig.com, our workers will contact you within 12 hours during working time.

we have 7-days for personal consumers, and 30-days for wig sellers to return, which means you have 7/30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us first. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom products (such as special orders or personalized items) Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.